• Pricing Your Order
• Delivery Charges
• Placing Your Order
• Payment
• Cancellations
• Despatch &Delivery
• Terms of Sale

Wholesale Pricing 
Our wholesale pricelist is for customers buying stock in bulk. For guidance this normally means orders of over 150 plants or approximately £100 excluding delivery & VAT.

All prices are based on our standard multiples (usually 15 plants per species). We may find it necessary to adjust quantities to the nearest pack multiple where orders are received that do not match these multiples. Our wholesale price list shows 3 pricing bands which apply to the quantities ordered for each species and size.

For example, an enquiry consisting of 15 Oak, 15 Birch and 15 Ash only will not meet our minimum order quantity. An order comprising 20 species of 15 trees each will meet our minimum order quantity but will be priced at the 15+ rate per species. Only where more than 105 plants of a species is being ordered will the 105 rate apply to that species. Our sales staff may use their discretion to reduce prices where small quantities of a species are being ordered but the overall size of the order is valued over £500. We regret we are unable to offer reduced rates for orders made up of several species less than 105 plants each - this is simply a matter of the time taken to draw such small orders together.

Small Orders 
For those wishing to place an order for fewer than 150 plants we ask customers to contact  Buy-Trees-Online which handles all our direct retail orders.

Delivery charges
Delivery charges are an inevitable part of our operation for most customers. We appreciate that they are an unwelcome addition but we will always endeavour to minimise such charges and will never charge more than the cost to ourselves. Any delivery charges will be clearly indicated on the order acknowledgement that we send you. Deliveries of tree stakes or to off-shore destinations tend to be more expensive and will be charged for at cost. We will endeavour to warn customers of any unusual costs. A minimum charge  of £10 will be made for all orders.

Placing Your Order
At present we do not have an on-line ordering facility. However, orders can be placed by:.

                        Mail to Alba Trees Plc, Lower Winton, Gladsmuir, East Lothian EH33 2AL.   
                        Phone on 01620 825058 and ask for “Sales”
                        Fax on 01620 825316 addressed to “Sales”.
                        E-mail to sales@albatrees.co.uk.

Once an order has been placed with us we will send you an order acknowledgement to show how we have interpreted your requirements. We would ask you to check this very carefully, including the delivery address and proposed delivery date. If we have incorrectly interpreted your requirements please let us know as soon as possible as it may not be possible to correct errors once the order has been despatched.

Please note that our system requires that we establish a delivery date with yourselves when an order is placed. This date can be approximate, and where this is the case we will contact you prior to delivery. Approximate dates are generally indicated on order acknowledgements by a “Sunday” delivery date prior to the week during which a provisional delivery date has been set.

Payment
We ask that first time customers provide payment with the order in the form of a cheque or any of the commonly available credit cards, including Switch. Please contact our Sales office to confirm prices and stock availability prior to sending payment.

At our discretion we will open Credit Accounts on request by the provision of two trade references (preferably known to ourselves).

Cancellations
Where customers cancel an order we always endeavour to resell the stock in question. However, sometimes this is not possible and under these circumstances we reserve the right to charge in full for the cancelled stock. The earlier we know of cancellations the less likely we are to have to charge.

Terms and conditions of Sale

Placing Orders All plants are offered subject to availability at the time of receipt of the order. All orders must be placed in writing or via email.  Orders will be acknowledged in writing and no responsibility can be accepted for errors arising from changes not notified to us in writing prior to despatch. Orders not placed in writing or via email will be fulfilled at our discretion and the delivery of such orders will constitute acceptance of our conditions of sale. The Company reserves the right to ask the customer to complete the order within a reasonable time and invoice accordingly. Payment 1. Where credit facilities have been arranged payment will be due within 30 days of the date of the invoice, unless otherwise agreed between the Company and the Customer in writing. 2. Interest on overdue payments may (at the company’s sole discretion) be charged from the date when the payment becomes overdue at 10% above the Base Rate of the Bank of England from time to time, until the date of payment. 3. The Company shall be entitled to withhold further deliveries to the Customer where that Customer has failed to make payment of any invoice, installment or any other account with the Company. Cancellations If an order is cancelled, either wholly or partially, the Company reserves the right to charge up to 100% of the order value. Discount Where discounts are offered they will only be allowed on payment of account within 30 days or other agreed terms. A credit note will be sent to the Customer in order to satisfy VAT requirements. Claims Complaints cannot be entertained unless made in writing within seven days of delivery or collection. Risk and Title The risk in the goods shall pass to the customer upon delivery (or collection by the customer’s carrier). The goods shall remain the property of the Company until paid for in full. Warranty & Liability Whilst every effort is made to supply stock of the highest quality, true to name, no warranty expressed or implied is given as to description, quality, growth or productiveness. Also, whilst every effort will be made to execute orders to our customer’s satisfaction, no guarantee of completion by a fixed date can be given and no claim for any consequential loss will be accepted. Likewise, the Company cannot accept any liability for loss or damage arising from the use of any information supplied. In all cases the Company’s liability is limited to replacing the items at fault, or at its discretion, making an allowance not exceeding the amount charged for the goods in question. No liability for consequential losses will be accepted. Force Majeure The company will not be liable for any claim relating to our failure to supply, where this failure has arisen due to climatic, natural, accidental or any other causes beyond our control. Acceptance of Terms The placing of an order implies acceptance of our terms which shall be governed by the laws of Scotland, and shall have priority over any other conditions of purchase stated by the customer.